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Troubleshooting Skills - Developing Logical Thinking

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This library consists of four lessons. The lessons in this library teach strategic troubleshooting skills that can be applied to the analysis of problems in any type of industrial system. This library teaches participants how to develop logical thinking and create a personal troubleshooting outlook that will prove valuable under any troubleshooting situation.

  1. Introduction to Troubleshooting
    This is the first lesson in the iKNOWTM Troubleshooting Skills: Developing Logical Thinking Library. This lesson defines root cause problem solving and troubleshooting. The lesson also describes the basic steps in a general troubleshooting procedure.
  2. Information Gathering
    This is the second lesson in the iKNOWTM Troubleshooting Skills: Developing Logical Thinking Library. This lesson presents the steps involved in interviewing and researching to obtain information about a malfunctioning system and the importance of investigating the normal operation and history of the system. The relationship between symptom and cause is also explained.
  3. Troubleshooting
    This is the third lesson in the iKNOWTM Troubleshooting Skills: Developing Logical Thinking Library. This lesson teaches participants to develop a troubleshooting plan to evaluate problems. The importance of schematics in troubleshooting, steps necessary to repair the problems, and prevention of future trouble is discussed.
  4. Improving Skills
    This is the final lesson in the iKNOWTM Troubleshooting Skills: Developing Logical Thinking Library. This lesson uses the information taught in the previous lessons in the library to assist in improving the learner's troubleshooting skills. The learner will be instructed in the steps needed to prevent future trouble, what is required when it is necessary to troubleshooting under pressure, and the importance of gaining troubleshooting experience.

 


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